Terms and Conditions
Compliance with the Terms & Conditions
You agree to bound by, and comply with, these terms and conditions:
(a) by completing your registration through the Site; and
(b) using the Site to obtain Products from us.
You may not have more than one active account, and your account is non-transferable. You may update, edit or terminate your account at any time through the Site.
If you choose to use a workplace email address for your account or to access the Site, then you are solely responsible for ensuring that you comply with the rules, policies or protocols that apply to the use of your email address and your workplace facilities.
Placing an order
You may order services by selecting and submitting your order through the Site in accordance with these terms and conditions.
Any order placed through this Site is an offer by you to purchase the particular Services for the price notified (including applicable delivery and other charges and taxes) at the time you place the order.
We may ask you to provide additional details or require you to confirm your details to enable us to process any orders placed through the Site.
You agree to provide us with current, complete and accurate details when asked to do so by the Site. Failure to do so may result in termination of your account.
You acknowledge that we are not required or obliged to match any prices for any Services, including matching any prices for a Service that is available through another Site.
Prices for Services change from time to time and we do not provide any notice of these changes. Once we have accepted your order, we will not change any prices that apply to the Services in that order.
Cancelling an order
You may cancel an order you have placed, provided you do so before 3pm the day the Service is scheduled to commence. You must cancel your order by calling the phone number listed on the Contact Me page. We cannot be held responsible for orders cancelled online without a notification phone call to us.
lease allow up to 7 business days for the funds to be transferred back to your bank account. For Services that contain physical goods ordered that we have specially ordered in and/or processed, we cannot give a refund for those items. We will normally advise you beforehand if your order cannot be cancelled.
Fraud and risk assessment
We have processes in place to assist in detecting transactions that may be illegal or in breach of these terms. We may contact you by telephone or email to confirm your payment and information details. If we are unable to confirm these details, we may cancel your order.
Substitution or missing items in delivery
You acknowledge that a Product that you order may be out of stock or temporarily unavailable. If this happens, then we will not be able to provide you with that Product.
If you select the substitute option for some or all of your Products in an order, then we will endeavour to provide you with a substitute Product:
(a) when the Product you have selected is not available; or
(b) if we are not able to supply to you the Product that you have selected.
We aim to select substitute Products that are of similar value and quality, however we reserve the right not to provide you with a substitute Product even if a suitable substitute Product is available.
If selected by you, then we will endeavour to provide you with a substitute Product where the price for that substitute Product is of equal or greater value than the Product you selected. If so, then we will charge you the price of the Product you ordered rather than the price of the substitute Product.
If there are items missing from your delivery or collection, then you should check the receipt that we provided to you to determine if the missing Product is marked as out of stock. If so, then we will provide you with a refund to your card of purchase for the Products that were not supplied.
In all other circumstances, you may contact me during our normal business hours within 24 hours after the delivery or collection time and I will take steps to verify and confirm any such missing items. Once I am reasonably satisfied that the item was not delivered to you, then I will (at your option): (i) provide you with a credit to your relevant card account within 7 business days for the Products that were charged but not delivered to you; or (ii) arrange for a re-delivery of the missing item at an agreed time.
Your general obligations
(a) must ensure that your Login ID and password that is used to access the Site and the details of your account are kept in a safe and secure manner;
(b) must notify me during our normal business hours if you are or become aware that there is or has been an unauthorised use of your Login ID and password or account, or any other security breach relating to your account;
(c) are responsible for any costs associated with your access to or use of the Site, including Internet access fees;
(d) are responsible and liable for any person that uses your Login ID and password to order Product(s) through the Site;
(e) agree that we may charge you for all Services that we agree to supply to you that have been ordered using your Login ID and password through the Site; and
(f) should check the labels, instructions and warnings on the Products before consumption or use.
You must not:
(a) use the Site for any activities that breach any laws, infringe a third party’s rights or are contrary to any relevant standards or codes;
(b) use the Site in a manner or way, or post to or transmit to or via the Site any material, which interferes with other users or our other customers or defames, harasses, threatens, menaces or offends any person or which prevents any other person from using or enjoying the Site;
(c) make fraudulent or speculative enquiries, purchases or requests through the Site;
(d) use another person’s details without their permission or impersonate another person when using the Site;
(e) post or transmit any obscene, indecent, inflammatory or pornographic material or any other material that may give rise to civil or criminal proceedings;
(f) tamper with or hinder the operation of the Site;
(g) knowingly transmit any viruses, worms, defects, trojan horses or similar disabling or malicious code to the Site;
(h) use any robot, spider, site search and retrieval application or other mechanism to retrieve or index any portion of the Site;
(i) modify, adapt, translate or reverse engineer any portion of the Site;
(j) remove any copyright, trade mark or other proprietary rights notices contained in or on the Site;
(k) reformat or frame any portion of the web pages that are part of the Site;
(l) create accounts by automated means or under false or fraudulent pretences;
(m) use the Site to violate the security of any computer or other network or engage in illegal conduct;
(n) take any action that imposes or that would, in our reasonable opinion, result in an unreasonable or disproportionately large load on our infrastructure;
(o) use the Site other than in accordance with these terms and conditions; or
(p) attempt any of the above acts or engage or permit another person to do any of the above acts.
You warrant that:
(a) all information and data provided by you to us through the Site (including as part of the customer registration process) or otherwise is true, accurate, complete and up to date;
(b) the person receiving the Products at the Delivery Address or collecting the Products on your behalf is authorised by you to do so; and
(c) you have and will comply with all relevant laws relating to your use of the Site and your placement of any order to us.
Intellectual property rights
(a) acknowledge that the copyright in the Site, the software, design, text and graphics comprised in the Site, the selection and layout of the Site and the content and materials on the Site (together, the “Materials”) are owned by or licensed to us;
(b) must not modify, copy, adapt, store in a retrieval system, reproduce, upload, post, transmit, sell, distribute in any way or communicate to the public a Material without our prior written consent; and
(c) must not frame or embed in another website any of the material appearing on this Site without our prior written consent.
(a) store a reproduction of the content on this Site on your local computer for the sole purpose of viewing the content and Materials; and
(b) print hard copies of the content and Materials for the sole purpose of viewing and purchasing Products but not for any other use, including commercial use.
23.3 This Site contains registered trade marks and other trade marks which are protected by law. You must not use any of the marks or trade marks appearing on the Site or our name or the names of our related bodies corporate without our prior written consent. You must not use any of the other company, product and services marks on the Site that are owned by other third parties (including our suppliers) without obtaining the relevant third party owner’s consent.
Changes to these terms and conditions
We may change these terms and conditions at any time, and such modifications will be effective as soon as they are posted. For future orders, these terms may therefore be different. We recommend that you read these terms carefully each time you agree to them during the ordering process.
If you have an order that has been accepted by us, the terms and conditions that will apply to the order are the terms and conditions that applied at the time you placed your order.